FAQ | Help Centre
FAQ & Help Centre
Get quick answers to your questions—from downloads to printing, returns, and custom art.
Digital Downloads
What’s included with my order?
300 DPI high-res JPEG—ready to print or frame.
How do I access my files?
Instant download via email right after checkout.
Can I re-download later?
Yes—you’ll receive a unique download link in your order confirmation email immediately after purchase. That link never expires, so you can download your artwork anytime, as often as you like.
Printing & Resizing
How do I print my artwork?
Print at home or via a professional service. Full guide here.
Can I resize the artwork?
Yes—just maintain the original aspect ratio. Resizing help.
What sizes do you recommend?
Standard 3:2 (100 × 70 cm) and 2:3 (60 × 90 cm).
Custom & Policy
How do I order a custom piece?
Use the “Notes” field at checkout or email us directly with your idea.
What’s the turnaround time?
8–12 hours from final approval.
Can I request edits?
Yes—free revisions within 30 days of purchase.
Can I use the art commercially?
No. All artwork is for personal use only unless otherwise licensed.
Returns & Cancellations
Can I return digital art?
Only if the file is damaged or not as described.
How do refunds work?
Email us within 90 days. Refunds typically take up to 30 days to process.
Can I cancel after ordering?
Yes—if work hasn’t started. Otherwise, a 50% fee may apply.
Can I cancel a download?
Not once delivered—but we’ll resolve any issue promptly.
Membership & Terms
What do members get?
Early drops, exclusive discounts, and members-only perks.
How do I sign up?
Sign up here. It’s free and easy.
Where can I read your full policies?
Still have questions? Contact info@artstoglory.com