FAQ | Help Centre
FAQ & Help Centre
Digital downloads, printing, custom, returns, membership.
Digital Downloads
What’s included in my order?
High-resolution 300 DPI JPEG files, print-ready and optimised for sharp contrasts and clean printing.
Shop NowHow do I access my files?
Receive an instant email link after purchase to download your eco-friendly digital files directly.
Track via Check Your Order Status.
Can I re-download my purchase?
The download link does not expire, allowing access at any time for sustainable usage.
Printing & Resizing
How do I print my artwork?
Print at home using an inkjet printer or at a professional lab. Follow our tips for optimal results.
Printing GuideCan I resize the artwork?
Maintain the aspect ratio (3:2 or 2:3) when resizing to preserve quality. Scaling down is recommended.
Resizing GuideWhat sizes do you recommend?
| Aspect Ratio | Size (cm) | Use |
|---|---|---|
| 3:2 | 100×70 | Ideal for large-scale statements. |
| 2:3 | 60×90 | Suitable for vertical emphasis. |
Custom & Policy
How do I order a custom piece?
Provide details in the checkout notes or contact us via email to request a custom piece.
Explore collaborations via Become a Featured Artist.
What’s the turnaround time for custom art?
8–12 hours after approval, ensuring fast and high-quality delivery.
Can I request edits?
Free revisions within 30 days to ensure perfection.
Can I use the art commercially?
Standard licence is for personal use. Contact us for commercial or NFT licensing.
Returns & Cancellations
Can I return digital art?
No returns after delivery, but we provide fixes for any damaged or corrupt files.
Refund PolicyHow do refunds work?
Request via email within 90 days; processed within 30 days to the original payment method.
Can I cancel after ordering?
Cancellations are possible before work begins; after, a 50% fee applies for creative efforts.
Can I cancel a download?
No cancellations after the link is sent, but contact us to resolve any issues.
Membership & Terms
What do members get?
Early access to new releases, exclusive discounts, and community benefits.
Join NowHow do I sign up?
Sign up is free and quick, unlocking benefits immediately.